Privacy Policy

This Privacy Policy explains how [Your Business Name] (“we”, “us”, “our”) collects, uses, stores and shares your personal data when you use [your website domain] (the “Website”).

If you have any questions, contact us at:
Email: [privacy@yourdomain.com]

1) Who are we

Controller: [Your Business Name]
We are the “data controller” for the personal data we collect through this Website.

2) What personal data we collect

We may collect and process the following types of personal data:

Contact details: name, email address, phone number (if you submit a form or contact us)
Message content: information you include in enquiries or messages you send us
Technical data: IP address, browser type/version, device identifiers, operating system
Usage data: pages visited, time on site, clicks, referring pages

3) How we collect your data

We collect personal data when you:

Fill in forms on our Website (e.g., contact forms, quote requests)
Email, call, or otherwise contact us
Browse the Website (via cookies and similar technologies)

4) How we use your data (and our legal bases)

We use personal data for the following purposes:

To respond to enquiries and provide support (legitimate interests / steps to enter a contract)
To provide services or fulfil orders (performance of a contract)
To operate, maintain and improve the Website (legitimate interests)
To secure the Website and prevent fraud (legitimate interests / legal obligation where applicable)

5) Cookies

We use cookies and similar technologies to help our Website work, improve it, and (where enabled) understand how it’s used.

You can manage cookies through:

Our cookie banner/settings (if available), and/or
Your browser settings.

6) Who we share your data with

We may share personal data with trusted service providers who help us run the Website or deliver services, for example:

Website analytics providers (e.g., Google Analytics, if used)
Email/communications tools (if used)
IT and security providers

We only share what is necessary and require providers to protect your data.

7) How long we keep your data

We keep personal data only for as long as necessary for the purposes described above, including to meet legal, accounting, or reporting requirements.

Typical retention examples:

Enquiry messages: up to [e.g., 12–24 months]
Customer records/transactions: [e.g., 6 years] (for tax/accounting where applicable)
Analytics data: [e.g., 14–26 months] (depending on settings)

8) Your data protection rights (UK)

You may have the right to:

Request access to your personal data
Request correction of inaccurate data
Request deletion of your data (in certain circumstances)
Object to processing or request restriction
Request data portability (in certain circumstances)
Withdraw consent where processing is based on consent

To exercise your rights, contact us at [privacy@yourdomain.com].

You also have the right to complain to the UK Information Commissioner’s Office (ICO).
Information Commissioner’s Office (ICO)

9) Security

We take reasonable technical and organisational measures to protect your personal data. No online service is completely secure, but we work to protect your information from unauthorised access, loss, misuse, or alteration.

10) Children

Our Website is not intended for children. We do not knowingly collect personal data from children.

11) Links to other websites

Our Website may contain links to third-party websites. We are not responsible for their privacy practices. Please review the privacy policies of any third-party sites you visit.

12) Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.